Ready to ship in 3-5 business days
Thank you for choosing Art Suvajit for your handicraft needs. We take pride in delivering exceptional products to our customers with a seamless shopping experience. Please take a moment to review our shipping policy to better understand our shipping process.
1. Shipping Methods
We offer several shipping options to cater to your needs:
Standard Shipping: Our standard shipping option typically takes [X] business days for delivery within [your country]. Delivery times may vary based on your location.
Express Shipping: If you need your order sooner, we offer an express shipping option, which usually takes [Y] business days for delivery.
2. Processing Time
Orders are typically processed within [Z] business days from the date of order placement. During peak seasons or promotional periods, processing times may vary. We strive to get your order to you as quickly as possible.
3. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the shipping cost for your specific order during the checkout process.
4. International Shipping
Art Suvajit proudly serves customers internationally. International shipping costs and delivery times may vary based on your location. Please note that international customers may be responsible for customs duties, taxes, or other fees imposed by their respective countries.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and progress of your shipment.
6. Shipping Delays
While we make every effort to ensure timely delivery, unforeseen circumstances like extreme weather conditions, customs clearance, or carrier delays may affect delivery times. We appreciate your patience in such situations.
7. Shipping Address
Please ensure that the shipping address provided during checkout is accurate and complete. Art Suvajit is not responsible for orders shipped to incorrect or incomplete addresses. If you need to make changes to your shipping address, please contact us as soon as possible.
8. Lost or Stolen Packages
If you believe your package has been lost or stolen, please reach out to our customer support team at [customer support email]. We will work diligently to assist you in locating or replacing your order.
9. Returns Due to Shipping Issues
If your order is returned to us due to an incorrect address or other shipping-related issues, we will contact you to arrange for reshipment. Additional shipping charges may apply for reshipping.
We strive to provide a smooth and reliable shipping experience for our valued customers. If you have any questions or need further assistance regarding shipping, please don't hesitate to contact our customer support team at [customer support email].
Thank you for choosing Art Suvajit for your handmade handicrafts. We appreciate your support and look forward to serving you.
Please tailor this shipping policy to match your specific shipping methods, processing times, and any other relevant details pertaining to your store's shipping operations. Additionally, ensure that your shipping policy complies with local and international shipping regulations and laws.
At Art Suvajit, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below to understand how to initiate a return or exchange.
1. Eligibility for Returns
We accept returns under the following conditions:
You must initiate the return process within [X] days of receiving your order.
The item(s) must be in their original, unused condition, with all tags, labels, and packaging intact.
Custom-made or personalized items are typically not eligible for returns unless they arrive damaged or with a manufacturing defect.
2. How to Initiate a Return
To initiate a return or exchange, please follow these steps:
a. Contact our customer support team at [customer support email] to request a Return Authorization (RA) number.
b. Clearly mark the RA number on the outside of the package you are returning.
c. Include a copy of your original order invoice inside the package.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable and insured shipping method for returns to ensure safe and documented delivery.
4. Refund or Exchange
Upon receiving and inspecting the returned item(s), we will process your refund or exchange. The following options are available:
Refund: If your return meets our eligibility criteria, we will issue a refund to the original payment method used for the purchase. Please allow [X] business days for the refund to appear in your account, as processing times may vary depending on your financial institution.
Exchange: If you prefer to exchange the item for a different size, color, or product, please specify your preferences when contacting our customer support team. We will do our best to accommodate your request, subject to product availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [X] days of receiving your order. We will arrange for a replacement or provide a full refund, including return shipping costs.
6. Non-Returnable Items
The following items are typically non-returnable unless they arrive damaged or with a manufacturing defect:
Custom-made or personalized items.
Items that have been used or are not in their original condition.
7. Contact Us
If you have any questions or need assistance with the return process, please reach out to our customer support team at [customer support email]. We are here to help and ensure your satisfaction.
Please customize this return policy to match your specific return window, eligibility criteria, and any other relevant details related to your store's return process. Ensure that your return policy complies with local and national consumer protection laws and regulations.